The best way to find out what your customers want and whether they are happy with your product or service is simply to ask them. We have found that paper based questionnaires and customer feedback are usually not as effective as actually speaking to customers on the telephone. We believe in paperless marketing which is a conscious strategy to lead to green marketing.
Whether you are looking for data regarding competitor products, prices or market size, our specialist team of call center agents can conduct this research for you. All responses will be accurately captured, recorded and reported on within an agreed timescale. Our customized CRM allows us to produce survey and research reports in a format suitable for you. When customer surveys are performed by professional operators you can maximize the number of completed survey questions and gain a valuable insight into aspects of your service that could be appraised and improved.
For more information, please feel free to contact us.