Technical HelpdeskTechnology has played a vital role in customer service outsourcing. Our advanced information and communication technology solutions use a variety of technologies to support contact with a customer. Our Technical Helpdesk services cover two layered service structures which has hierarchical manner of supporting your requirements. These can be customized based on your specific requirements.

• Tier 1 Support OR
• Tier 2 Support
• Email/Chat Support

We have bilingual Spanish speaking representation for better assistance. Available 7 days a week, our technical helpdesk option is most effectively used as a first line of defence for your busy Technical Support team. If you do not need full time support, you can, of course opt to use our services as and when required such as weekends, out of hours, holiday cover or peak times when answering calls yourselves can be difficult.

Often, Helpdesk calls can be handled quickly and simply with a relatively straightforward process that can be structured around a Frequently Asked Questions process. After appropriate training for our specialist call centre agents, a comprehensive system of check lists can be used to guide your customers through an initial first line process. This can often lead to problem resolution which means only the more complex technical problems are escalated to your own Technical Support team.

From Internet Service Providers and IT Support companies through to Electrical Products and web site navigation, we have a proven track record of providing Helpdesk services that give an excellent first impression of your business and really contribute to improved efficiency and productivity.
With low prices charged on a ‘pay as you go’ basis, using the services of our Irish Call Centre to enhance your technical support function is a much more cost effective option that recruiting full time staff or using your key personnel.

Our technical helpdesk services include:

For more information, please feel free to contact us.

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